Global Inkjet Systems

Customer Support

GIS industrial print services – your expert partner

At GIS we take the Customer Experience seriously, working with you every step of the way from initial R&D/prototype through to Production – and then onto your next generation systems.

At the start of your journey with GIS, your dedicated account manager and support engineer, will guide you through our customer onboarding process; understanding your product design, application and training needs to work with you at your pace, supporting you as you take your ideas from design to production and beyond.

At GIS, we pride ourselves on providing world-class support

Our comprehensive onboarding programme ensures that the team are aware of your support needs and that you have the tools required; access to Zendesk, our FTP site for your updates and software releases, all captured in our customer handbook for quick reference.  And our tailored training packages ensure that your get the very best from your training sessions.

We provide you with the support you need, when you need it; from our on-line documentation portal through to our one-to-one technical support sessions. Our account managers guide you through and coordinate the process making sure you get all the support you need.

Once you have moved into production, the account managers work with you on supply chain management – and support you as you start your next project, developing a long-term partnership.

After-sales services

Your dedicated account manager is available from the very start as a single point of contact for all your after-sales requirements – from spares, training and commercial needs to tailored service & training packages

For more information, contact us here or call us on +44 (0) 1223 733 733