Global Inkjet Systems

Technical Support

Call the UK Technical Support Helpdesk:

+44 (0) 1223 733733

Or log your ticket here:

Global expertise and support

Our committed team of Technical Support and specialist Application Engineers provide the breadth of knowledge you need to cover the industrial printhead and application support for the increasing complexities of industrial print systems – from development to production.

Beyond our support headquarters in Cambridge, UK, we have regionally-based support offices in China and Japan.  We offer:

  • Extended support every step of the way
  • Rapid response times
  • Application and industry expertise
  • Global expertise, local presence
  • Dedicated teams
  • Multiple contact levels
  • Personalised approach

Technical support options

We provide a range of support packages for your application, product and / or software so that you can reduce your project risk and time to market.

  • Standard Support gives you comprehensive cover for your GIS products
  • Enhanced Support – provides standard support plus access to onsite support, advanced feature releases and accelerated development opportunities
FeaturesGIS Standard SupportGIS Enhanced Support
Unlimited number of questions / tickets
Troubleshooting issues
Ticket tracking system
Maintenance
Named support / application engineers
Help Centre and Knowledge Base access
Remote support
New software releases
Onsite support
Special software feature releases
Accelerated development

Global expertise & support

Our committed team of Technical Support and specialist Application Engineers provide the breadth of knowledge you need to cover the industrial printhead and application support

For more information, contact us here or call us on +44 (0) 1223 733 733